At the onset of the pandemic-driven quarantine in March of 2020, Stat-Ease closed its office and never looked back. We all began working out of our homes and Stat-Ease training shifted from traditional classroom to distance-based presentation.
Being on a relaxed work schedule (60% time) at my ‘highly experienced’ career stage, this worked out wonderfully for me. Though I really miss the vibrancy of in-person meetings and teaches, this is far outweighed by the convenience of working at my summer or winter homes, or anywhere in between.
Earlier this month Elon Musk bluntly told his employees to return to office or ‘pretend to work’ elsewhere. In more diplomatic fashion, many other employers have already done the same. Aside from the obvious control issues, they may be on to something. According to recent experiments, collaboration at a distance cannot achieve the same results as a traditional in-person work environment.
“Remote work is no longer acceptable… If you don’t show up, we will assume you have resigned.”
– Elon Musk in an emailed pronouncement to Tesla employees.
For example, on April 27th Nature published findings that Virtual communication curbs creative idea generation. Researchers from the Columbia Business School paired up hundreds of engineers in five different countries in two different groups, randomly assigning half of the pairs to work together in person and the other half to work together in separate, identical rooms using videoconferencing. The teams of two were then tasked with brainstorming—one group (300) coming up with creative ways to manipulate a Frisbee and the other (334) working out alternative uses for bubble wrap. Ultimately, pairs who met in person came up with about 17 percent more ideas than those meeting remotely (Zoom).
Another experiment reported in April by found that Emails and texts in lieu of conversation could negatively affect performance on higher-level job tasks. Study participants who teamed up with a partner in person produced 19 percent fewer errors on a work task than those who could only communicate by text.
Furthermore, a survey of nearly 2000 office workers conducted in early 2021 (when most remained at home due to the pandemic) revealed that 70% experienced some form of mixed-up messaging from their colleagues due to having to do so at a distance. Managers fared the worst (which explains why so many have mandated a return to the office!). For statistical details, see The Digital Communication Crisis.
Given all these issues dealing with the aftermath of the pandemic on office work, I am very happy with my pivot back to a purely technical role after many years as the chief Stat-Ease business administrator. Having no supervisory responsibility for existing or new hires (tricky trying to train at a distance!), I am fine with the array of digital communication tools at my fingertips—Teams, Zoom, Slack, Outlook and all.
Just a bit lonely…
PS An ongoing attempt to work around being physically present makes use of ever developing tools for the metaverse. Based on reports of being Lost and Confused in the Virtual, Immersive World, I am skeptical that this will provide any added value anytime soon. More interesting to me is the advent of holographic meetings a la the WebEx service reviewed on June 1 here. This holds promise as an antidote to Zoom fatigue.